NewGen IT Support Service
Hassle-free IT support, every time
Trusted IT partners, backing up your business growth
Hardworking business owners and busy professionals need efficient IT systems and processes they can rely on – and when things go wrong, they need a reliable team who will fix things quickly. There is no time for anything else.
Four core IT Services support packages to suit your needs:
Designed with exactly this in mind, and if you cannot find an option that works for you, we will create you a bespoke service to suit your specific business needs.
We also provide additional IT support services for very specific needs, including our Virtual IT Manager and IT for Schools.
Remember, efficiency, flexibility and long-lasting customer relationships at the heart of everything we do.
Get a quote for our NewGen IT Services today
Reliable & Responsive IT Support
Monitored
PAYG support
When you just need a quick fix.
When you just need a quick fix, trust our NewGen IT Services team to help. We give our PAYG clients the same dedication and exceptional level of service as our retained contracts because we know IT support is not always something you may have planned for.
We promise to go above and beyond and think outside the box to get you up and running again.
Block Hours
You choose
Ideal for start-ups and new businesses.
This popular package is ideal for start-ups and new businesses that need a high level of flexibility when it comes to their IT support. We will advise you on the number of block hours we think you might need depending on your business, but it always including hosted emails, Microsoft Office, online back-ups and managed anti-virus.
You may also need remote or onsite support from time to time too – be reassured this package will offer you peace of mind whenever you need to change things around.
Advance
Remote IT Support
Remote fixes, support and maintenance.
This package offers growing businesses unlimited remote support when they need it. If you do not have the time or resources in-house to manage your IT, this is the IT solution for you.
- Server monitoring 24/7
- Workstation & PC monitoring
- Incident tracking
- Monthly service delivery reports
- Security updates & management
- Hardware asset tracking
- Telephone & email support 24/7
Ultimate
Full IT Maintenance Contract
All your IT support needs covered.
This is the comprehensive package that will have all your IT support needs covered. If IT is mission critical to the future growth of your business, if you are undergoing rapid change, this is the contract for you.
- Server monitoring 24/7
- Workstation & PC monitoring
- Incident tracking
- Monthly service delivery reports
- Weekly server maintenance,
- Security updates & management
- Software asset list
- Hardware asset tracking
- Technology plan & guidance
- Unlimited onsite support
- Unlimited remote support
- Backup monitoring & maintenance
- Discounted project fees
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